top of page

1. Returns

a. Eligibility: We accept returns on products that are unused, unopened, and in their original condition within [insert number] days from the date of purchase.

b. Return Process: To initiate a return, please contact us at [insert contact email or phone number] to request a return authorization. Once your return is authorized, please securely package the product and include a copy of your original order receipt. Ship the product to the address provided by our customer service team.

c. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment.

2. Exchanges

a. Eligibility: We may offer exchanges for defective or damaged products. If you receive a defective or damaged product, please contact us within [insert number] days of receiving your order to request an exchange.

b. Exchange Process: To initiate an exchange, please contact us at [insert contact email or phone number] to request an exchange authorization. Once your exchange is authorized, please securely package the defective or damaged product and ship it to the address provided by our customer service team. We will send you a replacement product upon receipt and inspection of the returned item.

3. Refunds

a. Refund Eligibility: Refunds will be issued for returned products that meet the eligibility criteria outlined in Section 1 of this policy. Original shipping charges are non-refundable.

b. Refund Process: Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If your refund is approved, the refund will be processed to the original method of payment within [insert number] business days.

c. Late or Missing Refunds: If you haven't received a refund within the expected timeframe, please first check your bank account or contact your credit card company. If you still have not received your refund, please contact us at [insert contact email or phone number] for assistance.

4. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Faust Haus Roasting Co. 2934 Russel St Detroit, Michigan, USA

Phone: +1 (313) 242 7750

Email: Fausthausrc@gmail.com

bottom of page